Schedule Visibility
Parents see their child's upcoming appointments in real-time. No more phone calls asking "when is the next session?" Families can plan their week around therapy with confidence.
Transparency Builds Trust
Give Families a Window Into Their Child's Therapy
Parents shouldn't have to wonder what happens in therapy. VGPM's client portal gives families real-time access to schedules, session notes, invoices, and payments—reducing anxiety and building the partnership that makes treatment more effective.
Portal Features
Everything Families Need in One Place
The client portal gives parents self-service access to their child's therapy journey, reducing administrative burden while building trust through transparency.
Session Note Review
Give families access to completed session documentation. They see what happened during therapy, which goals were addressed, and how their child responded—building trust through transparency.
Invoice Access
View invoices for your child's therapy services. See exactly what your family owes—clear line items with service dates, no surprises.
Online Payments
Pay your balance securely through the portal when your practice enables online payments. Credit card processing powered by Stripe—fast, simple, and secure.
Superbill Generation
Need to submit to insurance for reimbursement? Generate professional superbills instantly. Perfect for out-of-network claims or HSA/FSA documentation.
Electronic Signatures
Consent forms, session note acknowledgments, and authorization documents can be signed digitally. No more paper chasing—signatures are captured securely.
Secure Messaging
HIPAA-compliant communication between families and your clinical team. Questions about treatment, scheduling changes, or billing—all in one secure place.
Multi-Child Dashboard
Families with multiple children in therapy see all their kids from one login. Each child has their own profile, appointments, and invoices—but parents don't need separate accounts.
Family Engagement
Why Does Parent Portal Access Matter?
Research shows that family involvement improves ABA treatment outcomes. When parents understand goals and techniques, they reinforce skills at home—accelerating progress and making therapy hours more effective.
Reduce Parent Anxiety
When parents can see what's happening in therapy, they worry less. Transparency builds trust and reduces the "black box" feeling many families experience.
Financial Clarity
Families see exactly what they owe for services not covered by insurance. No surprise bills, no confusion—just clear invoices they can pay or generate superbills from.
Reduce Administrative Burden
Self-service access to schedules, invoices, and documents means fewer phone calls and emails to your front desk. Families find answers themselves.
Faster Document Signatures
Electronic signatures eliminate paper delays. Session notes get signed same-day, which means faster claim submission and better cash flow.
85%of families prefer digital access
Instantsuperbill generation
SecureStripe-powered payments
When parents feel like partners in treatment—not outsiders—outcomes improve. The client portal transforms families from passive recipients into active collaborators.
Multi-Guardian Support
Both Parents, One Child—Handled Gracefully
Modern families are complex. VGPM's portal supports separate accounts for each guardian, handles custody restrictions, and manages siblings—all without extra configuration headaches.
1
Separate Login Credentials
Each parent has their own email and password. No shared accounts means better security and individual notification preferences.
2
Equal Information Access
Both parents see the same session notes, schedules, and invoices. Ensures consistent communication across households.
3
Custody-Aware Controls
If legal restrictions apply, you can disable one parent's portal access while maintaining the other. All changes are logged for compliance.
4
Independent Signatures
Each guardian can sign documents from their own account. Clear records of who signed what and when.
Sibling Management Made Simple
For families with multiple children in therapy, one guardian account provides access to all their kids. Mom doesn't need three logins for three children—she sees everyone from one dashboard, with each child's information clearly separated.
Signature Workflow
Session to Signature in Hours, Not Days
Some insurance payers require guardian signatures on session notes. VGPM automates the entire workflow—from notification to signature capture to claim submission.
1
Session Completed
Therapist finishes session and submits documentation
2
Note Ready
System notifies guardian that session note is available
3
Guardian Reviews
Parent opens portal and reviews session summary
4
Signature Captured
Guardian signs electronically through the secure portal
5
Billing Proceeds
Signed note triggers claim generation automatically
Same-Day Signatures
Parents get instant notifications and can sign from any device
Legally Compliant
Signatures linked to authenticated guardian accounts for compliance
Auto-Reminders
System follows up on unsigned documents automatically
Security & Compliance
HIPAA-Compliant by Design
The client portal handles sensitive health information. That's why security isn't an afterthought—it's built into every layer of the system.
End-to-End Encryption
All data encrypted in transit and at rest. Your families' sensitive information stays protected at every step.
Role-Based Access
Guardians only see information for their own children. Each family's data is completely separate and protected from other portal users.
Secure Authentication
Each guardian has their own login credentials. Password-protected access ensures only authorized family members can view information.
HIPAA Compliant
Built specifically for healthcare. Business Associate Agreements, security protocols, and privacy controls all included.
HIPAA Compliance Built In
VGPM maintains a signed Business Associate Agreement (BAA), implements required administrative, physical, and technical safeguards, and provides the documentation you need for compliance audits. Your families' protected health information stays protected.
Frequently Asked Questions
When you create a guardian account in VGPM, the system automatically sends a welcome email with login instructions. Parents set their own password via email link and can then access the portal using their email and password. The portal is accessible from any device with a web browser—no app download required.
Yes, absolutely. Each parent can have their own unique login credentials and access the same child's information independently. This is especially helpful for separated or divorced families where both parents need visibility into their child's therapy. Each parent maintains their own login session and notification preferences.
Parents can view upcoming appointments, completed session notes (which include goal data and progress), invoices and payment history, and any documents requiring their signature. The exact visibility depends on your practice's settings—you control what families can access.
Yes, VGPM's client portal is fully HIPAA compliant. All data is encrypted in transit and at rest, and access is controlled through secure authentication with individual guardian credentials. The portal is designed specifically for healthcare information exchange between providers and families.
Yes. When a session note or document requires guardian signature, parents receive a notification and can sign directly in the portal. Electronic signatures are captured securely and linked to the guardian's authenticated account. Once signed, the note can proceed through your billing workflow automatically.
VGPM gives you full control over guardian portal access. You can enable or disable portal access for any guardian individually. If a court order restricts one parent's access to therapy information, you can disable their portal account while keeping the other parent's access active.
Yes. If a guardian is linked to multiple clients (siblings), they see all their children from a single dashboard. Each child appears as a separate profile with their own appointments, session notes, and invoices. Parents don't need separate logins for each child.
Yes, parents receive email notifications for key events: appointment reminders, new session notes ready for review, new invoices, documents requiring signature, and direct messages from your team. Notification frequency is configurable at the practice level.
When your practice enables online payments, parents can pay invoices directly through the portal using a credit card. Payments are processed securely through Stripe. Parents can pay the full balance or make partial payments, and their payment history is available in the portal. After the first payment, families can save their payment profile for faster repeat payments—no re-entering card details each time.
A superbill is a detailed receipt that families can submit to their insurance company for reimbursement—especially useful for out-of-network claims or HSA/FSA documentation. Parents can generate superbills directly from the portal for any paid invoices, making insurance reimbursement straightforward.
Invoices show the services provided and the amount the family owes—the portion not covered by insurance. Clear line items help families understand exactly what they're paying for.
See the Client Portal in Action
Watch our demo to see how VGPM's client portal creates transparency with families, automates signature collection, and reduces administrative burden—all while maintaining HIPAA compliance.